Managing Conflict - Chapter 10 Lecture Slides

Chapter 10 lecture slides on managing workplace conflict. Conflict is defined as an expressed struggle between interdependent parties with incompatible goals or scarce resources. Slides cover history, source, perception, emotion and behaviour; effective versus dysfunctional responses; a Zest Manufacturing case; personality, role, intra- and intergroup conflict; and styles including avoiding and competing. Suitable for organisational communication or management.