Managing Conflict Practice Test: Foundations and Core Concepts
A practice test on conflict definitions, dimensions, differentiation, and organizational conflict types from Chapter 10.
8 questions · pass mark 50% · try 5 free
1 Which option best matches the slides' definition of conflict?
- A private disagreement between independent parties with no interference
- An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards/resources or unmet expectations, and interference
- A difference of opinion that always leads to innovation
- A misunderstanding caused only by emotions
The slides define conflict as an expressed struggle involving interdependent parties, perceived incompatible goals or scarce resources or unmet expectations, and interference.
2 Which elements distinguish conflict from a simple difference of opinion according to the slides? Select all that apply.
Select all that apply
- Interdependent parties
- Incompatible goals
- Interference
- Equal power
- Scarce resources must always be present
The slides identify interdependent parties, incompatible goals, and interference as central features separating conflict from a mere difference of opinion.
3 The slides suggest that if people perceive something as true, they may act as if it is true.
- True
- False
This statement is directly emphasized in the slides to show the role of perception in conflict.
4 What does the history dimension of conflict refer to?
- How resources are distributed
- Experiences with the party or with other conflicts
- The legal rules surrounding a conflict
- The level of formal authority each person has
History concerns prior experiences with the person or other conflicts that shape the current situation.
5 According to the slides, assumptions and prejudices mainly affect which dimension of conflict?
- Behavior
- Perceptions
- History
- Source
The slides state that assumptions and prejudices can make us think something is true even if it is not, which belongs to perceptions.
3 more questions in this test
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