Managing Conflict Practice Test: Styles, Power, and Intervention
A practice test on conflict styles, strategic objectives, organizational power, intervention methods, and conflict context from Chapter 10.
8 questions · pass mark 50% · try 5 free
1 Which conflict style involves recognizing conflict exists but withdrawing from, ignoring, or suppressing it?
- Competing
- Avoiding
- Collaboration
- Arbitration
The slides define avoiding as recognizing conflict but withdrawing from it, ignoring it, or suppressing it.
2 The competing style is best described as:
- Low concern for all parties
- A win-win approach
- An 'I win, you lose' approach
- A method of judicial intervention
Competing places one's own concerns above others and is explicitly labeled an 'I win, you lose' approach.
3 The slides present collaboration as ideal because it shows high concern for the needs of all parties involved.
- True
- False
This is stated directly in the slides' discussion of collaboration.
4 According to the slides, what should be considered when deciding which conflict tactic to use? Select all that apply.
Select all that apply
- The importance of the relationship
- Your goals and desires
- The tactics of others
- Only whether you can win quickly
The slides say to consider the relationship, your goals and desires, and to recognize others' tactics so you can adjust your own.
5 What can power determine in organizational conflict? Select all that apply.
Select all that apply
- How conflict gets resolved
- What goals a group will pursue
- How a group's resources will be distributed
- Whether interdependence exists at all
The slides state that power can determine resolution, goals, and resource distribution.
3 more questions in this test
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