Managing Conflict Across Cultures: Practice Test
20 mixed-format questions testing comprehension and vocabulary from the reading "Managing Conflict" (Reading 3, Unit 13: Culture).
20 questions · pass mark 70% · try 5 free
1 According to paragraph 1, what do people from most cultures prefer when resolving disagreements?
- Winning the argument decisively
- Avoiding all disagreements
- Mutually beneficial resolutions
- Letting a third party decide
Para 1: "People from most cultures prefer mutually beneficial resolutions to disagreements whenever possible (Cai and Fink, 2002)."
2 True or false: Assertiveness that seems perfectly reasonable to a Canadian would be rude and insensitive in many Asian countries.
- True
- False
True. Para 2 says exactly this, citing Gudykunst and Ting-Toomey (1988) and Samovar et al. (2010).
3 According to the reading, which statement would be more appropriate in Japan if you want someone to close the door?
- "It is somewhat cold today."
- "Close the door."
- "Close the door now, please."
- "Why did you leave the door open?"
Para 3: "Close the door" would be too straightforward in Japan. A more indirect statement such as "It is somewhat cold today" would be more appropriate (Okabe, 1987).
4 In Japan, the reply "Let me think about it for a while" to a request would usually be recognized as:
- A promise to agree later
- A request for more information
- Enthusiastic acceptance
- A refusal
Para 3: Japanese are reluctant to say no. Anyone familiar with Japanese culture would recognize this reply as a refusal.
5 In paragraph 3, "place a premium on preserving and honouring the 'face' of the other person" means to:
- Charge extra money for
- Value very highly
- Treat as unimportant
- Openly criticize
To place a premium on something is to value it very highly. Cultures like Japan and China treat protecting the other person's face as especially important.
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