Business
University
Operations Management (McGraw-Hill 36-Hour Course)
Full text of The McGraw-Hill 36-Hour Course: Operations Management by Linda L. Brennan (2011). Twelve chapters treat operations as a transformation system and competitive advantage; systems thinking; technology across the value chain; process design and quality (flowcharts, control charts, capability); then project definition, planning and control using PMBOK tools (SOW, WBS, critical path); and individual effectiveness. Written for MBA-style self-study with chapter quizzes.