Practice Test: Xerox Crisis Diagnosis and Leadership
Practice test on Xerox’s crisis origins, leadership transition, and early turnaround diagnosis in the A case.
6 questions · pass mark 50% · try 5 free
1 Which internal change most directly disrupted Xerox’s customer relationships?
- The SEC investigation
- A sales reorganization
- The dividend increase
- The Fuji Xerox buyout
The case identifies the sales reorganization as a key cause of damaged customer relationships and weakened performance.
2 Xerox customers experienced smoother billing and simpler pricing during the reorganization period.
- True
- False
The case says customers experienced increased billing issues and more complicated pricing plans.
3 When Anne Mulcahy became COO in May 2000, Xerox stock had fallen from roughly what level to what level over the previous year?
- $63 to $27
- $27 to $63
- $60 to $40
- $45 to $30
The case states that Xerox stock had dropped from about $63 per share to $27 in the previous year.
4 Which of the following were consequences of Xerox’s disrupted sales organization? Select all that apply.
Select all that apply
- Loss of client relationships
- Employee departures
- Improved contract profitability
- Competitors gaining market share
The case links the reorganization to lost client relationships, departures of sales personnel, and competitors taking market share; it did not improve contract profitability.
5 After Rick Thoman’s resignation, what role was Mulcahy elected to by the board?
- Chief financial officer
- President and chief operating officer
- Chair of the audit committee
- Head of Fuji Xerox
The board elected her president and COO after Allaire secured Thoman’s resignation.
1 more question in this test
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